Frequently Asked Questions
Materials
Q: What materials do you use?
A: Most of Erica Sara’s designs are in sterling silver or gold filled unless otherwise noted. All gemstones are genuine precious or semi-precious stones.
Q: What is gold filled?
A: Gold filled is an actual layer of gold which is pressure bonded to another metal. It is not the same as gold plated — gold filled contains more gold than gold plated. Gold filled does not rub off or turn colors and can be worn by anyone who can wear gold without worry of allergic reaction. It will last as long as 14kt gold.
Q: What is gold vermeil?
A: Gold vermeil is a technique where a thick layer of at least 2.5 microns of gold is electroplated onto sterling silver. Learn more.
Q: How thick are your discs?
A: All discs are between 20 gauge (.032 inches, .81 mm) and 22 gauge (.025 inches, .64 mm). Our jewelry is designed to be dainty and lightweight. If chunky thick jewelry is your thing, my designs might not be right for you.
Q: Is 14 karat gold available?
A: Absolutely! Many products already include 14k yellow gold and 14k rose gold as options. If you’re interested in a product that doesn’t currently have 14k gold listed, you can contact us to see if it’s available as a custom order. Pricing is based on current market value of gold as well as design details.
Care Instructions
Q: How should I care for my Erica Sara Designs jewelry?
A: Great question! See our Jewelry Materials & Care page for the answer.
Payment
Q: What forms of payment do you accept?
A: We gladly accept Visa, MasterCard, Discover, American Express, Apple Pay, or Google Pay for all orders. You can also checkout using your Paypal account.
Q: Is it safe to use my credit card on your site?
A: Absolutely. Our payment processing is handled by Shopify Payments, an industry leader in the ecommerce space.
Shipping
Q: Where are you shipping from?
A: We ship from our studio near Charlotte, North Carolina.
Q: How quickly will my order ship?
A: Because all of Erica Sara’s jewelry is made to order, orders can take up to 20 business days to ship. Visit our shipping guide for more information and estimated arrival dates.
Q: Is it possible to rush my order?
A: While we normally do offer rush production for an additional charge, that option is temporarily unavailable.
Q: What shipping options are available?
The following domestic shipping options are available:
- Priority, FREE with orders of $150 or more, or $7
- Express, $25
Visit our shipping guide for more information and estimated arrival dates.
Q: Do you ship internationally?
We do! Here are some important things to keep in mind about international shipping:
- All international orders are final sale and cannot be returned.
- Please understand that while we follow protocol to ensure that your package does not get held in customs unnecessarily, we have no control over it once it’s delivered to the shipping agent. Customs can delay international shipments by up to 7 weeks. While this is rare, it does happen occasionally and is beyond our control.
- Import duties, taxes, and custom fees are not included in the shipping charges and are the sole responsibility of the customer. These charges are normally collected by the shipping company. Please be aware if you refuse a shipment from Erica Sara Designs, you are still responsible for the original charges and any incurred import fees or taxes, and the charge to your credit card will not be refunded.
- If your country does not appear as an option on the checkout page, you can contact us and ask if we are able to ship to it. Please include your city and postal code in your note.
Q: Will I know when my order ships?
A: Yes, of course. You will receive an automated email with tracking information when your order has been completed and is ready to ship. You’ll receive another email once we receive confirmation from the shipping service that your order has been delivered.
Q: My package is delayed or lost, what do I do?
A: Please understand that once we deliver your package to USPS or UPS, we have no control over it. If your package appears to be delayed, please contact the delivery service with your tracking information. If your package is confirmed to be lost, please contact us with your order information and we will replace your order for you.
Returns & Exchanges
Q: Do you accept returns or exchanges?
A: Due to their custom nature, personalized designs, special orders, and custom styles are final sale and cannot be returned (even if they have been ordered blank and/or with no engraving). Please be sure to read the detailed description of the item before purchasing, as it gives information about the types of pieces we create and what you can expect.
For all other items, we accept returns or exchanges of unworn pieces within 10 days of receipt. If you are not satisfied with your purchase, please contact us for a return authorization and be sure to include the reason for your return.
Please note that original shipping fees are non-refundable. Returns must be in unworn condition, in the state you received them, in the original box. The customer is responsible for return shipping charges.
Q: What if I ordered the wrong size or entered the wrong engraving?
A: We are unable to offer returns or exchanges for personalized designs, even in the case where a ring or bracelet doesn’t fit, or where the jewelry was ordered with incorrect engraving details. Please use our sizing guides and double check your engraving details before placing your order!
Q: What if there is an error or defect with my piece?
A: If there is an error with your order, and the error was created by Erica Sara Designs, we’ll gladly remake your piece. We must be notified via email at our contact form within seven days of delivery and the original piece must be returned so that we can verify the error. In these cases, we will supply you with a prepaid shipping label to return the piece.
Q: What is your product warranty and repair policy?
A: Quality and craftsmanship is our utmost concern. However, please understand that jewelry is delicate by nature. Every Erica Sara Designs piece comes with a 6 month limited warranty from the date of purchase. This warranty covers breakage, but does not cover damages related to normal wear and tear, such as surface scratches. The warranty also does not cover damage deemed to be caused by misuse (examples: it was caught in your zipper, your child yanked it off your neck). Repairs that are needed after the 6 month warranty expires or that are deemed to be caused by misuse will incur a repair charge at the customer’s expense as well as shipping charges.
Q: My item was received but was lost or stolen once received. What can I do?
A: We’re sorry but we are not responsible for any items lost or stolen once they’re received.
Everything Else
Q: I’m a retailer. Can I sell Erica Sara Designs jewelry in my shop?
A: Yes, we do have wholesale programs available. Please contact us for more information.
Q: I have a question that’s not listed here. How do I contact you?
A: Our contact form is the best way to get in touch. We try our best to respond to all inquiries within 1–2 business days.